Tuesday, January 15, 2008

helpless help desk and the internet

i recently bought a sony ericsson k850i 5-megapixel camphone a.k.a. camera that can make calls and send text messages. among the features that made me buy this instead of others are push e-mail and mobile blogging - things that come in handy for a shutterbug... like me for example :P

so there i was all excited and everything, showing off the new camera that could text and make calls. i figured i would need the operator settings to make the most of my phone so i hied off to the nearest smart wireless shop at the mall to get the right configuration to access the internet, picture messages, and blogs. i patiently waited for my turn and when it was time, i explained to the agent that i could access the internet but i have problems using the push e-mail application and receiving MMS.

the agent was kind and accomodating. she borrowed the phone, sent a configuration request and tried it out.

"the internet is working fine," the agent said.

"i know. that's not the problem," i reiterated.

"the problem is that i can't use the push e-mail and send-to-blog features," i added.

the agent took another look at it, went to the back office and returned to me with the same results --- nothing. i asked for help on the other features but it seemed the only phone models they knew by heart are those of nokia. :-(

in the end, i wasted at least 30 minutes of my time with no success. the agent finally suggested, "ma'am try ninyo sa sony ericsson." [ma'am try (going to) sony ericsson's (helpdesk).]

yeah. maybe i should, so i went to SE. ten minutes with nobody at the SE helpdesk made me decide to bolt.

so i tried the SE website, and found the right configuration right then and there --- hence the cat pictures and the less than sane write-ups. but, hey! i finally figured out how to do mobile blogging! i just hope the help desks won't be as helpless next time... and that i have more inspiration to write something interesting even if it was just about cats. :P

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